Sky Zone Indoor Trampoline Park is operated by Sky Zone Franchise Group, LLC, based in Los Angeles, California. The brand operates indoor trampoline parks offering recreational activities such as open jump, dodgeball, and fitness programs built around trampoline courts and related attractions for family and group entertainment.
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Sky Zone Indoor Trampoline Park provides a comprehensive support system designed to guide you from your first day of training through every stage of your business ownership.
This section describes the pre-opening and ongoing assistance the franchisor provides to Sky Zone franchisees, including site selection guidance, initial and ongoing training, manuals, and marketing support. It also details the mandatory Advertising Fund, local advertising requirements, and the required computer/technology system and purchasing obligations for hardware, software, and other approved products.
All designated training is mandatory and must be completed before a franchisee is approved to open its Park. The franchisor provides an initial training program for the Operating Principal Owner and up to three management team members, lasting 7 to 21 days at a Sky Zone Training Park, with the franchisee responsible for wages, travel, and living expenses. The curriculum covers topics such as Sky Zone culture, guest experience, sales, event management, risk management, and hiring/retaining team members, totaling roughly 7 hours of classroom/eLearning instruction and over 40 hours of on-the-job training. The franchisor also provides at least one to two persons for a minimum of five days of on-site opening assistance at no cost. Refresher training programs may also be provided, though they are not currently mandatory, and new managers hired later must complete the training program before managing the Park.
Before opening, the franchisor instructs franchisees in its Methods of Operation, reviews and approves the franchisee's proposed site (though the franchisee is responsible for locating it), reviews certain lease provisions, and provides general specifications and a floor plan for the Park. The franchisor provides lists of required start-up inventory, furniture, fixtures, software, equipment, and supplies, which must be purchased from approved suppliers. Ongoing, the franchisor provides refresher training, general operating guidance, Internet and telephone consultation, mandatory and optional meetings/seminars, research and development support, mystery shopping or inspections, and access to a Master Insurance Program. Franchisees also have ongoing access to the franchisor's confidential Manual (currently 312 pages), which contains mandatory and suggested operating procedures and standards.
Franchisees must contribute bi-weekly Advertising Fees equal to 2% of Gross Sales (adjustable up to 2.5%) to an Advertising Fund used for media, production, and administrative expenses related to advertising; the fund is not used to sell new franchises. Franchisees must also conduct a grand opening advertising program with a minimum spend of $25,000, and after opening must spend at least $12,000 per month on local advertising for months two through four, followed by a minimum of 4% of monthly Gross Sales thereafter. All advertising materials must be submitted for franchisor approval before use, and the franchisor controls all Digital Marketing activities, including social media and website use of the Marks. There are currently no advertising cooperatives, but the franchisor may establish them and require franchisee participation in the future.
Franchisees must use a Technology System designated by the franchisor, including specific computer hardware, software, and networking equipment for functions such as point-of-sale, scheduling, inventory, waivers, and reporting. The standard hardware and software package costs between $60,000 and $80,000, with annual maintenance and support fees ranging from $11,000 to $15,000, and neither the franchisor nor its affiliates provide ongoing maintenance or upgrades—franchisees must purchase these directly from the POS provider. Franchisees must also install a surveillance camera system, costing between $47,261 and $54,435, with 365 days of storage capacity, and must provide footage to the franchisor upon request. The franchisor may modify or require upgrades to the Technology System at the franchisee's expense at any time, and has independent access to all data collected through the POS and surveillance systems.
Franchisees must purchase start-up inventory, furniture, fixtures, software, equipment, signs, and supplies from approved suppliers as designated by the franchisor. The franchisor may also act as an approved or designated source for products, merchandise, accessories, fixtures, furnishings, equipment, and signage through its wholesaling services. All computer hardware and software required for the Technology System, as well as the surveillance camera system, are also required purchases from designated vendors.